Career Opportunities

Join our CU Hawaii 'Ohana and say hello to the possibilities!

Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).* 

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Member Service Representative (West Hawaii)

Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office.  
  • Possess basic; reading, writing, math, and cash handling skills.
  • Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies, and Federal Regulations.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service,e and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum six months of work experience in customer service. 
  • Preferred financial and cash handling experience. 

Pay Range:

  • $16.50 - $22.00 an hour
  • Additional: $2.00 an hour for Location Differential Pay  

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Member Service Representative (East Hawaii)

Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office. 
  • Possess basic; reading, writing, math, and cash handling skills.
  • Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies, and Federal Regulations.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum six months of work experience in customer service. 
  • Preferred financial and cash handling experience. 

Pay Range:

  • $16.50 - $22.00 an hour

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Human Resources Specialist (East Hawaii)

Seeking a highly organized, detail-oriented, and motivated HR Specialist to provide support for the human resource department that includes a range of administrative duties to be handled with confidentiality and discretion. The HR Specialist supports various HR functions, including recruitment, payroll, benefits administration, records retention, and other HR areas. The ideal candidate is passionate about fostering a culture of excellence and thrives in a fast-paced dynamic setting, this opportunity presents a significant avenue for professional development and contribution to our organization's success.

Responsibilities/Duties: 

  • Recruiting and Onboarding: Post and maintain job listings on internal and external recruitment sites. Schedule and coordinate candidate interviews. Prepare and monitor employment offers. Process new hires during orientation session; explain benefits, policies, and procedures of the credit union and enroll in benefits programs. Process new hires in the HRIS system. Participate in recruiting events such as job fairs and proactively identify external candidates to invite them to apply.
  • Payroll: Input all payroll changes into the system with accuracy and discretion. Process the payroll and other HR-related payments in a timely manner. Prepare payroll reports and ensure that applicable general ledger accounts are in balance.
  • Benefits Administration: Perform administrative duties regarding benefits including processing enrollments, terminations, payment vouchers, and keeping accurate records of balances/disbursements.
  • File Maintenance: Maintain up-to-date, accurate personnel files. Facilitate annual renewal of employee contact information and annual forms.
  • Performance Evaluation: Perform administrative tasks associated with performance evaluations including sending out reminders, following up on requests, and verifying salary calculations.
  • Attendance/PTO: Maintain administrative records of employee absences and notify HR Manager if attendance needs to be addressed.
  • Employee Events: Assist HR Manager with employee recognition and event planning, including but not limited to, annual employee party, staff training, and spirit weeks.
  • Other Administrative Duties: Perform additional HR administrative duties such as processing Family Medical Leave (FML), Temporary Disability Insurance (TDI), and Workers Compensation claims. Perform specialized and confidential administrative duties including researching data and preparing reports as needed. Complete regular salary and industry surveys and conduct annual audits for Federal/State compliance at the direction of the HR Manager. Perform other duties as directed by the HR Manager/VP of Support Services.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office. 
  • Maintain an effective and efficient system of processing employee payroll.
  • Adhere to strict management of confidential employee files and information
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking. Occasional lifting up to 25-30 pounds.

Education and Experience:

  • High school graduate or equivalent.
  • Preferred Bachelor’s degree in Human Resources, Business Administration, or a related field
  • Preferred minimum of one year of Human Resources experience

Pay Range:

  • $19.00 - $32.00 an hour

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Training Specialist (East Hawaii)

Responsible for planing and implementing the credit union’s employee education and training programs that reflect the strategic plan of the credit union. Ensure that ongoing development of all employees reflects strategic priorities and quality service to members.

Responsibilities/Duties: 

  • Investigate and research available training methods and procedures to determine new or improved training methods as well as new and improved content materials.
  • Administer the credit union’s training programs by personally creating and/or coordinating presentations and presenting programs.
  • Create training activities for interactive participation.
  • Evaluate outsourced programs and/or vendors to augment training internally. Coordinate and utilize external training programs and products that enhance the credit union’s training program.
  • Assess the credit union’s training needs with input from managers, member satisfaction surveys, employee assessment surveys, and other appropriate sources.
  • Assist department managers with employee development.
  • Conduct training sessions for new employees in clerical or administrative positions, teller or member services operations, and other areas of the credit union.
  • Conduct training classes for management trainees and new hires.
  • Conduct seminars and workshops on new products, policies, and procedures for all staff.
  • Prepare or coordinate the development of procedural manuals used in conjunction with training needs.
  • Manage and coordinate travel accommodations for staff and volunteers for credit union-related events.
  • Maintain and keep track of training records (material, sign-in sheets, etc.).
  • Assist in HR-related duties, such as payroll processing.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office. 
  • Be knowledgeable in all CU Hawaii Personnel Policies and Procedures.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Preferred Bachelor’s degree in Business Administration or a related field
  • Preferred minimum two years of work experience with the credit union with a strong Operational background
  • Preferred minimum one year of leadership experience
  • Preferred prior public speaking experience
  • Preferred successful completion of Lending Process, Basic Consumer Loan, Basic Collection, Basic Accounting, Basic Plastic Card Specialist, and Dealer Center Process Training

Pay Range:

  • $19.00 - $29.00 an hour

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Loan Clerk (East Hawaii)

Responsible for providing and maintaining high-quality member service; providing information and answers to basic lending questions from members. Responsible for directing member inquiries to the appropriate lending staff. Performing a variety of support duties related to the lending department.

Responsibilities/Duties: 

  • Receive and respond to Loan Department inquiries received via all delivery channels (correspondence, telephone calls, emails, faxes, etc.) in a professional and timely manner.
  • Perform general loan department administrative duties such as receiving, processing, and preparing loan applications and loan documents.
  • Account for and maintain accurate and complete loan files.
  • Prepare weekly/monthly reports for internal departments and upper management.
  • Assist department manager and/or supervisor in any other areas as assigned.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office. 
  • Effectively cross-selling other Credit Union products and services. 
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Bachelor’s degree in Business Administration or a related field required or equivalent work experience.
  • Preferred clerical work experience. 

Pay Range:

  • $16.00 - $21.00 an hour

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Management Trainee (East Hawaii)

Management Trainee has the opportunity to work in several departments across the credit union to explore a path toward a future leadership role that best suits the person and meets the needs of the organization. Management Trainee will receive training, mentorship, exposure to a wide range of projects, and growth opportunities. The Management Trainee program is for two years, with possible modifications in duration depending on the individual’s goals and/or organization’s priorities. After completion of the program, the Management Trainee may have an opportunity to be placed for ongoing work in collaboration with HR, usually as an Assistant Operations Supervisor, Loan Officer, or an equivalent role.

Responsibilities/Duties: 

  • Meet with the Training Specialist to outline goals during the term of the program, review the rotation schedule, and go through onboarding training.
  • Proactively communicate with department managers and colleagues to seek out ways to contribute to the department as well as learn about the work of the credit union in that role.
  • Attend monthly cohort meetings with other Management Trainees to share about the learning journey and to provide feedback to the Training Specialist about what is working and what is not.
  • Present reports (written and/or verbal) to the President/CEO, the Management Team, and others as needed.
  • Provide manpower and support for special projects and community development efforts as assigned.
  • Undergo performance appraisals provided by the department manager and in collaboration with HR to receive feedback to improve performance.
  • Perform tasks and/or projects assigned by each department head.
  • Perform additional duties as assigned by various department managers.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office. 
  • Possess basic; reading, writing, math, and cash handling skills.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Bachelor’s degree in Business Administration or a related field required or equivalent work experience.
  • Preferred financial industry work experience. 

Pay Range:

  • $16.50 - $24.00 an hour

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Accountant (East Hawaii)

Perform tasks necessary to balance and update general ledger and subsidiary accounts, maintain and reconcile daily cash accounts, and manage other accounting-related duties. Prepare various accounting and financial reports as requested.

Responsibilities/Duties: 

  • Prepare and enter daily and monthly general ledger transactions. Analyze and reconcile the general ledger for various accounts, reviewing and verifying the accuracy of entries and accounting classifications.
  • Responsible for month-end closing, audit-ready reconciliations, monthly account analysis, balance sheet account analysis and reconciliations, journal entries, fixed assets maintenance, accounts payable, financial statements, and
    management-level reporting. Prepares income and balance sheet statements and various other accounting statements and reports on a daily, weekly, monthly, quarterly, and annual basis as requested by management.
  • Prepare, pay, and file all accounts payable for the credit union. Research and resolve discrepancies.
  • Process invoices and corporate card reconciliations ensuring proper expense classification.
  • Research and adjust all open items, cash imbalances, and variances.
  • Set up and run all prepaid and fixed asset items in the depreciation program.
  • Analyze, review, and synthesize all reports from core systems and third-party providers to ensure accuracy.
  • Perform loan portfolio accounting functions and maintain all general ledger accounts and bank reconciliations related to Credit Union loan portfolios.
  • Prepare GL entries and reports related to participation loans and loans sold on the secondary market in a timely and accurate manner.
  • Balance the subsidiary reports to the general ledger control.
  • Ensure all entries for capitalization and amortization of deferred fees, mortgage servicing rights, provision for loan losses, interest accruals, and vendor accruals are recorded per GAAP.
  • Complete schedules related to loan portfolios and financials for the NCUA quarterly Call Report, annual external audit, and NCUA examinations.
  • Prepare the credit union’s tax returns.
  • Perform other duties as assigned by the Accounting Supervisor.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office and a quick learner of software - for use of Credit Union or other computer-based accounting systems.
  • Proficient working knowledge of accrual accounting and generally accepted accounting principles.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Associate or Bachelor’s degree in Accounting, Finance, or a related field.
  • Minimum of five (5) years of experience in accounting or finance, preferably within a credit union or bank.
  • Solid understanding of GAAP accounting and experience with complex financial analysis and modeling. (Preferred)

Pay Range:

  • $22.00 - $27.00 an hour

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Controller (East Hawaii)

Key leadership role responsible for overseeing the credit union's financial operations, ensuring accuracy, compliance, and efficiency in all financial activities. This position will manage the finance team, maintain financial records, and provide strategic financial insights to support the credit union’s goals. Ensure that reports, accounts, systems, policies, procedures, and practices adhere to generally accepted accounting principles (GAAP), state/federal laws, and NCUA requirements.

Responsibilities/Duties: 

  • Accounting Operations and Financial Reporting:
    • Prepare accurate financial statements, reports, and analyses to the management team and board of directors.
    • Ensure compliance with Generally Accepted Accounting Principles (GAAP), regulatory requirements, and internal policies.
    • Prepare monthly, quarterly, and annual financial reports and forecasts as well as reports for taxes and regulatory compliance, including the NCUA 5300 call report.
    • Manage and supervise daily accounting operations, including accounts payable, accounts receivable, reconciliation of all accounts, cash management, and general ledger functions.
    • Ensure timely and accurate closing of monthly, quarterly, and annual financial periods.
    • Continuously improve accounting and financial reporting policies and processes for increased efficiency, accuracy, and effective financial management
  • Budgeting and Forecasting:
    • Develop and manage the credit union’s annual budget and financial forecasts.
    • Provide financial analysis, variance analysis, and recommendations to support strategic planning and decision-making.
  • Compliance and Financial Systems Management:
    • Ensure compliance with all relevant financial regulations, including those specific to credit unions.
    • Coordinate and liaise with internal and external auditors during annual audits and NCUA examinations.
    • Implement and maintain internal controls to safeguard assets and ensure accurate financial reporting. Ensure compliance with financial and internal controls to safeguard the credit. Develop, document, maintain, and improve processes and internal controls related to operational and financial accounting functions. Ensure process documentation and desktop procedures are accurate and are updated timely.
    • Oversee the maintenance and enhancement of financial systems and software.
    • Ensure the accuracy and integrity of financial data within the systems.
  • Team Leadership:
    • Lead, mentor, and develop the finance team to achieve departmental goals and professional growth.
    • Foster a collaborative and productive work environment with a focus on continuous learning and improvement.
    • Assist in project management, implementing new programs/strategies, and performing other duties as assigned by the VP - Finance & Strategy.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office and accounting software like Wisdom. 
  • Possess strong issue resolution and leadership skills.
  • Demonstrate and maintain; Strong leadership, team management, interpersonal skills, analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Strong knowledge of GAAP, financial regulations, and internal controls.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
  • Minimum of five (5) years of experience in accounting or finance, with at least two (2) years in a managerial or supervisory role.
  • Preferred financial industry work experience. 

Pay Range:

  • $70k - $90k annually

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Executive Assistant (East Hawaii)

Seeking an experienced and highly organized Executive Assistant to support the VP of finance & Strategy and manage key projects in a dynamic and fast-paced credit union environment. This hybrid role combines administrative support with project management responsibilities, contributing to the success of strategic initiatives, operational goals, and key business functions. The ideal candidate will be detail-oriented, proactive, and capable of juggling multiple tasks with precision while maintaining confidentiality and professionalism. This role involves occasional evening and weekend work.

Responsibilities/Duties: 

  • Executive Assistant Duties:
    • Calendar & Schedule Management: Manage and maintain calendars, including meeting coordination, travel arrangements, and prioritizing appointments.
    • Communication: Serve as a point of contact, screen/make phone calls, draft emails, and other documents. Draft, proofread, and facilitate internal and external communications.
    • Meeting Support: Coordinate and prepare materials for meetings, prep agenda, take minutes, and follow up on action items.
    • Research: Synthesize publicly available information, track market data, provide background info, and perform research as requested.
    • Document Preparation & Filing: Prepare and organize reports, presentations, press releases, and other documents. Maintain a well-organized digital and/or physical filing system.
    • Event Coordination: Assist with various internal and external events as needed.
    • Confidentiality & Discretion: Handle sensitive information with confidentiality, professionalism, and discretion at all times.
  • Project Management Duties:
    • Project Coordination: Support and track multiple projects, ensuring that timelines, budgets, and goals are met. Collaborate with VPs and Managers to define project objectives, deliverables, and resources.
    • Tracking & Reporting: Monitor the progress of ongoing projects, prepare progress reports, and ensure timely delivery of key milestones.
    • Stakeholder Liaison: Act as a liaison between the VPs, Managers, project teams, and external partners to ensure effective communication and collaboration.
    • Problem-Solving: Proactively identify and address any challenges that may arise in the execution of projects.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office (Word, Excel, PowerPoint, Outlook), Canva, Adobe Acrobat, and project management tools (e.g., Asana, Smartsheet, etc.).
  • Possess interpersonal skills and the ability to work collaboratively with a variety of stakeholders.
  • Demonstrate and maintain; Strong leadership, team management, interpersonal skills, analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Strong project management skills with the ability to handle multiple projects simultaneously.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with occasional standing/walking.
  • Occasional lifting, pushing, or pulling of up to 20lbs, rare up to 40lbs.

Education and Experience:

  • High school graduate or equivalent.
  • Bachelor’s degree in Business Administration, Communications, Project Management, or related field preferred. Equivalent work experience will also be considered.
  • Minimum of three (3) years of experience as an executive assistant, administrative assistant, project manager, or in a similar hybrid role, preferably within financial services.

Pay Range:

  • $17.00 - $30.00 an hour

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IT & Cybersecurity Specialist (East Hawaii)

Install, upgrade, and maintain computer hardware and peripheral equipment. Provide input on the efficiency of the credit union’s technology infrastructure to include hubs, switches, enterprise routers, servers, and network hardware and software. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist the Information Technology Supervisor/Manager or VP of Support Services in researching, planning, and implementing new technologies to improve member access and staff efficiency. Focus on cybersecurity by performing weekly vulnerability assessments and addressing findings by their severity rating (e.g. Critical, High, Medium, Low). Work with 3rd party vendors, auditors, and NCUA examiners on IT audits and vulnerability assessments. Manage e-waste program with proper destruction of sensitive data/devices along with proper documentation. Maintain Information Security Program and Incident Response Plan. Troubleshoot all IT-related issues and any tasks as assigned by the IT Supervisor/Manager or VP of Support Services.

Responsibilities/Duties: 

  • General Duties:
    • Support the credit union’s local area and wide area network hardware and software to ensure that back-end functions, systems, PCs, servers, and all peripheral products are operational.
    • Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.
    • Research and diagnose IT problems within the entire infrastructure, troubleshoot, and provide solutions. Test solutions to ensure a correct solution.
    • Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.
    • Evaluate and procure new technology and computer supplies according to budgetary line items.
    • Keep abreast of state-of-the-art hardware/software developments.
    • Ensure that all software licenses are maintained.
    • Provide individual support to end users to answer questions or resolve problems.
    • Install, configure, and test new servers and equipment.
    • Perform data processing on the in-house core financial system, which includes month-end processing and system upgrades (after hours).
  • Cybersecurity Duties:
    • Recommend new technologies that enhance the efficiency and security of the network infrastructure.
    • Perform security analysis of operational and training environments, threats, vulnerabilities, and internal interfaces to define and assess compliance with accepted industry standards.
    • Oversees configuration and management of auditing and vulnerability-scanning systems to ensure appropriate security posture.
    • Perform regular vulnerability assessments and/or penetration tests and address vulnerabilities through software patching, configurations, and other risk mitigation tactics.
    • Make recommendations and budget planning for new hardware, software, or procedural improvements to further enhance CU Hawaii’s security posture.
    • Review log activity through SIEM or log-monitoring system and address any security alerts triggered by said system.
    • Work with the Training Department to develop and mature any relevant security awareness training for new employees.
    • Performs and logs data destruction tasks on damaged or end-of-life data devices such as hard drives, tapes, and other storage media no longer in service.
    • Work with vendors and the NCUA in gathering items and responding to audits and examinations.
    • Assist with generalist duties as needed

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Proficient in computer hardware/software, networking, virtual server environments, and SAN/NAS systems.
  • Expertise in any of the following areas: Microsoft Active Directory, Group Policy (GPOs), SSL Certificates, LAN Optimization, Cisco (Router Configuration), and Computer Programming. 
  • Ability to assist employees and members in troubleshooting computer-related issues.
  • Possess basic; reading, writing, math, and problem-solving skills.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with occasional standing, walking, squatting, and crawling
  • Occasional lifting of up to 35-50 pounds; Rare pushing, pulling, and/or lifting up to 75-100 pounds.
  • Driving to multiple job locations

Education and Experience:

  • High school graduate or equivalent.
  • IT-related bachelor’s degree preferred.
  • Minimum three years of work experience in an IT-related field preferred.

Pay Range:

  • $60k - $90k annually

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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

*Benefits apply to full-time employees. Additional restrictions may apply.