Join our CU Hawaii 'Ohana and say hello to the possibilities!
Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).*
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Operations Supervisor Call Center (Keaau Branch)
Responsible for the supervision of the Member Services area. May perform all Member Service Representative (MSR) functions on a limited basis. Solve escalated member problems and/or help with complex member questions or work-related matters. Guide and advise MSRs in the efficient handling of member needs and accurate transactional processes.
Skills and Abilities:
- Must be a self-motivated team-player who is flexible with working hours.
- Able to learn and retain knowledge of; all MSR duties and responsibilities, loan processing, Credit Union policies, Federal Regulations, and Hawaii Employment Laws.
- Able to conduct loan interviews, enter appropriate information into the system, book loans and audit loan files.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, confidentiality and leadership.
Education and Experience:
- High school graduate or equivalent
- Minimum two years financial experience
- Preferred five years of work experience with the credit union
- Preferred two years leadership or supervisory experience and/or Associates Degree in a related field
Pay Range:
- $22.00 - $28.00 an hour
Member Service Representative
Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.
Skills and Abilities:
- Must be a self-motivated team-player who is flexible with working hours.
- Computer proficient; able to operate Microsoft office.
- Possess basic; reading, writing, math and cash handling skills.
- Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies and Federal Regulations.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.
Education and Experience:
- High school graduate or equivalent.
- Minimum six months work experience in customer service.
- Preferred financial and cash handling experience.
Pay Range:
- $16.50 - $22.00 an hour
Youth Program Coordinator (East Hawaii Full or Part time)
Responsible for managing the credit union’s student branches at high schools across the island. Assists with development, training, and implementation of programs serving youth to develop financial health and resilience. Coordinates various events in partnership with schools and community organizations.
Responsibilities and Duties:
- Create and facilitate youth training/presentations. Collaborate with credit union staff, school administrators, youth, and community members to manage student branches and various youth programs.
- Manage various programs and projects: create plans, keep track of data, problem solve proactively, and communicate ideas for improvement. Analyze, review, create, and synthesize reports to track progress/performance and inform decision making.
- Perform other duties as assigned by the VP – Finance & Strategy.
Skills and Abilities:
- Must be a self-motivated team-player who is flexible with working hours. Including occasional evenings and weekends for events.
- Computer proficient; able to operate Microsoft Office Suite and ability to learn software.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, confidentiality and leadership.
- Able to work in an air-conditioned environment with tile and carpeted surfaces. Able to lift and move up to 50 pounds. Frequent standing, walking and lifting at the student branches and at events along with travel around the island.
- Access to a vehicle, have a valid driver's license, a safe and responsible driving record, and current no-fault auto insurance, with at least $100K in bodily collision per person and $25K in property damage liability.
Education and Experience:
- High school graduate or equivalent.
- Previous experience working with youth, community, and project management.
- Preferred Associates or Bachelor’s Degree in a related field and prior experience with financial literacy.
Pay Range:
- $19.50 - $26.00 an hour
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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and/or qualifications required of employees assigned to this job.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.
*Benefits apply to full time employees. Additional restrictions may apply.